Arburg Reveals Over 2,000 Customers Use arburgXworld

arburgXworld proves popular amongst plastics processors as Arburg, a leading injection moulding machine manufacturer, celebrates reaching 2,000 customers to the digital platform, with the number continuing to rise.

Arburg’s digital activities are proving to be very successful as the 2,000 customer mark for arburgXworld was recently reached – and the number continues to increase. An average of three users per company have been registered, with a total of over 6,000 users already active in the customer portal in just under three years following the market launch. So there is a great deal of interest because the free basic package and fee-based expansion stages provide customers with real added value. In addition, Arburg continues to add new features and apps to its customer portal, including the new ‘AnalyticsCenter’ for process analysis.

Benjamin Franz, Team Manager Digital Solutions at Arburg, said:

Digitalisation is advancing in leaps and bounds, both for us and for our customers in plastics processing. The fact that 2,000 companies have already registered in arburgXworld this spring is a real milestone. Our platform is developing into a central marketplace for plastics processors, and we are putting a lot of energy and know-how into it.”

Customer portal used all over the world

arburgXworld was initially launched on the German market in 2018 and subsequently rolled out worldwide at the K 2019 trade fair. Today, the customer portal can be used in 18 languages around the globe. Most users are still from Germany, followed by the USA and France. arburgXworld offers a high degree of transparency and real added value along the entire plastic parts production value chain and can be precisely tailored to a wide range of requirements. Key features include an overview of the machine fleet (‘MachineCenter’), online spare parts orders at attractive conditions (‘Shop’) and numerous digital after-sales services (‘ServiceCenter,’ ‘SelfService’). The freeformer is also already integrated in arburgXworld (‘ProcessLog’). What’s more, it will soon be possible to easily integrate machines and peripheral devices from other manufacturers into the customer portal.

Continuously supplemented with new features

Stephan Reich, Department Manager of IT Applications Development at Arburg, added:

Digitalisation needs a pioneering spirit and strategy – both of which Arburg is traditionally known for. Therefore, we are continuously developing arburgXworld according to customer needs and market requirements.”

One new feature, for example, is the ‘AnalyticsCenter’ app. This analysis tool, which has been available since June 2021, has been specifically designed for the documentation of mould sampling, trials, and injection moulding processes. A clear dashboard uses charts and trend diagrams to display the production data of machines networked via an IIoT gateway and provides a quick overview of important indicators – either online or via a mobile device.

To document additive manufacturing with the freeformer, Arburg has developed the ‘ProcessLog’ app, which can be used to reduce reject and error rates and document component quality.

Click here for further information on arburgXworld.

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