KraussMaffei Reaffirms Support for UK and Irish Plastics Industry with Free Out of Hours Technical Helpline

KraussMaffei, global leader in machinery and solutions for plastics and rubber processing, is highlighting the continued availability of its free out-of-hours technical helpline, reached on +44 (0) 1925 644128. The service ensures that injection moulders across the UK and Ireland have access to expert assistance during evenings, overnight, and throughout the weekend.

The helpline is specifically structured to support production teams when the Warrington office is closed. This service is available between 5:15pm and 8:45am on weekdays, with full coverage provided across Saturdays and Sundays.

Expert Support Beyond Standard Office Hours

Manufacturing schedules rarely stick to a 9-to-5, and technical issues can occur at any time. KraussMaffei provides this out-of-hours resource to help production teams resolve issues as they happen, maintaining the continuity and uptime required for competitive manufacturing.

By calling the helpline, customers gain immediate access to specialist technicians who provide troubleshooting and diagnostic support for the entire KraussMaffei injection moulding machinery range. Using digital diagnostic tools, these experts can often dial into a machine’s control system remotely to identify and rectify faults, frequently resolving the issue without the need for an on-site visit.

Local Infrastructure and Rapid Response

The out-of-hours helpline is an integrated part of KraussMaffei’s support structure for the UK and Ireland. During the standard working day, customers are supported by the team at the UK headquarters in Warrington and through the regional partnership with Invotek Polymer Solutions in Dublin.

This combination of daytime and out-of-hours support ensures that technical expertise is always accessible. The service is backed by:

• Extensive Spare Parts Inventory: Access to a global stock of 30,000 materials, with over 90% of essential components available for immediate dispatch.
• Specialist Engineering Team: UK-based technicians trained across the full KraussMaffei injection moulding machine portfolio.
• Proactive Maintenance: A range of service contracts and “Health Checks” designed to identify potential issues before they impact production.

“Production in the UK and Irish plastics industry is a 24-hour operation, and our support is structured to reflect that,” says Michael Rudd, Aftersales Director at KraussMaffei UK.

“By providing this free technical helpline during nights and weekends, we are giving our partners a reliable resource to call upon. Our priority is to ensure that if a technical issue arises outside of standard hours, we can provide the expertise needed to get the machine back into production as quickly as possible.”

Comprehensive Lifecycle Support

The free helpline is a fundamental part of KraussMaffei’s lifecycle service. From initial installation and commissioning to mid-life modernisations and retrofits, KraussMaffei provides the technical framework necessary to maximise the lifespan and efficiency of every machine.

Processors across the UK and Ireland requiring out-of-hours technical assistance can contact the helpline directly on +44 (0) 1925 644128.

Read more news from KraussMaffei here.

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