Up and coming energy experts, Utility Team, have clearly established their place in the energy arena. Standing out from the crowd and establishing that customer service is of utmost importance and a high priority to them, demonstrated by winning the prestigious TELCA Award – Best Customer Service for Large Customers.
The energy procurement industry is notoriously a competitive and congested one and is marred with a bad reputation. Respectable, honest and reputable companies can, therefore, be tarnished with the same brush, struggling to be recognised. This is where established awards come into play.
The TELCA Awards are prestigious and well-recognised in the industry. The judging process is thorough and to even get shortlisted is difficult and challenging. There are two judging stages that each category go through where a panel of independent experts decides the outcome. There were ten awards and the winners were announced on Wednesday 26th June.
Utility Team helps organisations and businesses drive down the cost of their energy bills, offering green energy management and advice as well as a host of other supplementary business utility services. They are fast establishing themselves as successful, strong and top contenders in this industry and continue to demonstrate their knowledge, expertise and level of service.
Matt Jakeman, Chairman of Utility Team, commented:
“Providing superior customer service is paramount to us, we ensure we treat our clients with the utmost respect, honesty and integrity at all times. Our commitment to great customer service is at the very heart of our company, it’s a key aspect of the training all of our staff receive and our ISO certification and processes ensure this training is followed in our day to day work. It’s embedded in our business strategy, and that’s what distinguishes us from our competitors. Winning this award clearly establishes we have done this successfully. We are proud and thrilled to have received such a remarkable award.”
Not only have Utility Team won this honour, but this year also marks their 10th birthday. Their company have been growing rapidly and as such have needed to move into new offices to incorporate this growing team and the services they offer. They have branched out and offer services in both the US and Europe. To ensure they are keeping on top of the processes and administration required in offering such a high-level service, they have become certified in ISO 9001, ISO 14001 and Cyber Essentials (UK government certification for protecting sensitive client data). They have connected and established their place with Cornwall Insights, a nationally recognised energy industry expert and research organisation, being ranked first for services offered and 25th out of 110 companies within the energy industry overall (within industry and commercial). The sky’s the limit for this ever-growing company.
To contact Utility Team about your options email PlastikCity@utilityteam.co.uk or call 07767 268 888.